Privacy Policy

JW Innovative Solutions LLC ("JW Innovative Solutions," "we," "us," or "our") develops and operates a portfolio of software applications and AI-powered platforms, including but not limited to EchoFrame, SOAP Note Optimizer, No More Lines, VIPUConnect, and other company-owned products (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect information across our Services and business operations.

Information We Collect

Depending on which Service you use, we may collect:

• Contact information — name, email address, phone number, mailing address
• Account information — login credentials, account preferences, role/permissions data
• Payment information — processed securely through third-party payment processors (e.g., Stripe); we do not store full payment card details
• Communications data — messages, support requests, and correspondence with our team
• Usage data — how you interact with our Services, including check-in activity, event registrations, or booking details, depending on the Service
• Verification data — where applicable (e.g., identity or background verification for certain membership-based Services), information required to confirm eligibility

How We Use Information

We use collected information to:

• Provide, operate, and maintain our Services
• Process transactions and send related confirmations
• Send operational and administrative communications, including SMS/text alerts related to your account, transactions, or service status
• Respond to inquiries and provide customer support
• Improve and develop new features across our Services
• Comply with legal obligations and protect against fraud or misuse

SMS / Text Messaging Communications

If you provide a phone number and opt in to receive text messages from JW Innovative Solutions or one of its Services, you may receive operational messages such as account alerts, appointment or booking confirmations, or service status updates.

• Message frequency varies based on your account activity.
• Message and data rates may apply.
• Reply HELP for assistance or STOP to opt out at any time.
• We do not use SMS for marketing or promotional purposes without separate, explicit consent.
• Phone numbers collected for SMS communications are not sold or shared with third parties for their own marketing purposes.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., payment processors, cloud hosting, communications providers)
• Legal authorities when required by law or to protect our rights, users, or the public
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Opt out of SMS communications at any time by replying STOP
• Request access to, correction of, or deletion of your personal information by contacting us (see below)
• Unsubscribe from non-essential email communications via the unsubscribe link provided

Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact: